Delivery & Returns

Delivery

All products, wherever possible, will be dispatched to you within 2-5 working days subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow 3-5 working days, once your order has been accepted, for it to be dispatched. We will contact you within 24 hours of placing your order if there is a delay or items are out of stock.

The standard delivery charge is per order, regardless of how many items are ordered. (This is non refundable)

Destination

Standard Delivery (from dispatch)

Cost

Kingdom Of Saudi Arabia

3-5 working days 

 

Standard: Free 

COD: 29.00 SAR

Gulf Countries 

3-5 working days

65.00 SAR 

Insurance

DLARS Ltd insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by DLARS Ltd and transferral of responsibility in the same way.

 

Standard Delivery

Delivery will be made by ARAMEX within 2-3 working days of the dispatch of the goods from the DLARS distribution centre. If you wish to track your parcel, once you have received your dispatched update email from DLARS, please check the ARAMEX website -  www.aramex.com

Deliveries will be made between Sunday and Thursday (Saudi Arabia). Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or National holidays.

All deliveries require someone to be present to accept and sign for the delivery.

ARAMEX will make one attempt at delivery. After an unsuccessful delivery they will leave the package at the nearest ARAMEX office, where your item will be available for collection (ID will be required). Should there be no attempt by you to collect the goods; they will be returned to us. If Online Customer Services receive no contact from you regarding this order within a further five days, the payment will be refunded minus our delivery charge (If any charges occur) and the return delivery fee.

If you have any questions regarding shipping, please send an email to costumerservice@dlars.com  

 

Refunds And Exchanges

DLARS Ltd will provide store credit if you would like to return an item. We do not money refund.

 

Faulty Items

Unfortunately some items are not as they are supposed to be. If you receive a faulty item please send it back.

Once we have received your item it will be assessed and a member of the returns team will be in touch accordingly.

You will be given store credit as a refund. 

 

How To Return Item(s)

Please note DLARS will not be responsible for any return charges unless the item(s) is faulty or damaged.

The customer has 1-7 days to notify us for returns, we will not allow any returns after seven days.

Once the item(s) is received by the costumer and the costumer would like to return the item(s) the customer must then contact costumerservice@dlars.com. We will then inform you of the following steps to complete the return. 

 

Cancellation Policy

If you made an order and it has not been shipped yet, you may cancel the order by contacting customerservice@dlars.com.

If the order was made by Cash on Delivery, then we will cancel the order and not refund is necessary.

If you paid by credit card, we will refund the amount back to your credit card. DLARS is not liable for any bank charges you may incur during the transactions.

To cancel after the item has been sent out for delivery, please see our return policy.

For any further information about deliveries, returns and store credit please contact costumerservice@dlars.com

We will be more than happy to help with your enquiries.